DAY ONE: WEDNESDAY 28TH SEPTEMBER 2005

Risk management benchmarking - an industry-wide survey

• What is the challenge in developing and disseminating benchmarking data?
• Identifying and defining key elements and metrics to benchmark across all telecommunications
• Interpreting first results of available survey
• Learn how US Telecom carriers are benchmarking with each other (focus is with credit and collections but applicable to all areas of risk management)

Kellie Berndt, Vice President, TRMA and Director of Financial Operations, T-MOBILE USA

Implementing control processes for accurate billing data allowing flexibility for changing and complex demands

• Defining the level of flexibility, scalability and security required
• Creating fast accurate billing information to build customer loyalty and reduce churn
• Establishing SLA's to minimise billing errors
• Ensuring your system maximises margin not just revenue through accurate data control

Koen De Ridder, Billing Manager, SWIFT

Morning tea and coffee

Making the case for investment in RA within your organisation

• The challenge operators face in justifying investment
• Leakage, compliance and control as business drivers
• RA and its relationship to fraud, credit and compliance
• Building and presenting a simple business case
• ERM as a contributor to company profits
• Setting expectations and measuring results

Mark Johnson, Vice President Strategy, VISUAL WIRELESS

Revenue Management Center (RMC) - a key to establishing a strategic framework to foster sustained, profitable growth

• Discussion on RMC – concept, definition and scope
• Assessing the benefits of a centralised operational infrastructure
• Evaluating the impact RMC has on operators' revenue chains to either increase revenue realised or reduce costs incurred
• Evolving a RMC strategy
• What does the RMC concept mean to senior management?

Justin Johnson, Vice President – EMEA, SUBEX SYSTEMS

An operator case study – increasing internal procedures in telecom through implementing an effective RA strategy

• The challenges in adopting an effective RA strategy – doing it the right way for the first time
• Mapping internal business processes and measuring effectiveness
• Top 10 identified exposure areas
• The adopted RA strategy
• Phase 1 results using the MoneyMap®
• ROI in practicality

Limor Schwartz, Vice President RA & Risk Management Solutions, CVIDYA NETWORKS

Detecting, managing and preventing interconnection fraud

• Learning from real-life experience on how to identify and combat interconnection fraud
• Measures which an operator can take to prevent wholesale fraud
• Roaming fraud and the abuse of roaming agreements
• Tromboning, spoofing, spamming, arbitrage, hyper short calls and CLI manipulation
• Practical tools and tips for preventing interconnection fraud and safeguarding revenue

Ingrid Azzopardi, Chairperson of Interconnect Sub Committee of FIINA (Forum for the Irregular International Network Access) and Group Director Internal Audit, MALTACOM

The development and implementation of Vodafone's Threat Identification Measure & Management project(TIMM) - the methodology used and the results obtained to date

• Identifying the risks that are being assessed and why
• Evaluating the way in which Vodafone are assessing those risks
• Understanding how Vodafone are detecting and analysing risks
• Determining how Vodafone are carrying out effective measurement and management of the different risks
• Examining how Vodafone are using the results of TIMM and how they are integrating them into their management strategy
• Establishing how Vodafone are securing an end to end view of risk across their fraud risk and security divisions in order to ensure an overall risk management strategy

Lindsay Hudson, Threat & Analysis Manager, Fraud, Risk & Security, VODAFONE UK

Linking fraud management and revenue assurance

• Defining the scope
• Common mistakes when developing revenue assurance
• Identifying the necessary skills and tools
• Best practices to successfully integrate fraud management
• Making use of existing fraud tools for revenue assurance into revenue assurance

Senior Representative, TELEMANAGEMENT FORUM

Panel discussion: managing risk and countering fraud through effective internal compliance controls, security and monitoring

Chair: Ingrid Azzopardi, Chairperson of Interconnect Sub Committee of FIINA (Forum for the Irregular International Network Access) and Group Director Internal Audit, MALTACOM. The panel will consist of speakers from both days

Drinks Reception
Delegates are invited to join the speakers, sponsors and exhibitors at an informal drinks reception

Opening remarks from the Chair:
Mark Johnson, Vice President Strategy, VISUAL WIRELESS

Embedding risk management into an enterprise-wide approach in order to better control your risks

• Essential requirements for implementing an ERM framework and managing the ongoing process
• Strategic alignment of internal audit, risk, revenue assurance, fraud, billing, credit risk management – practical steps to integration
• Establishing the vital role of IT for further standardisation and streamlining – how can technology support your efforts?

Ron Botes, Chief Internal Auditor, CELL C

Effectively managing risk across the entire customer lifecycle

• Overview of risk management from customer acquisition to collections and recovery
• How to link solutions to integrate risk management across the lifecycle
• Strategic and tactical planning for successful risk management

Anthony Zarrella, Vice President Risk Management, FAIR ISAAC CORPORATION

How does adopting an enterprise-wide risk management approach in the company impact on internal audit?

• Can ERM add value to internal audits and the bottom-line as a non-revenue earning entity?
• Examining the relationship between ERM and auditing – moving from traditional control-focussed audit to risk-based auditing
• Repositioning the internal audit function to both quantify and reduce risk whilst optimising efficiency
• Implementing world-class auditing best practice by embedding risk ‘consciousness’ throughout your corporate culture and leveraging it as a strategic tool

Kamil Levinsky, Internal Audit Manager, EUROTEL

Delivering to the bottom-line and increasing business performance through internal audit

• What are the strategic, technical and resource challenges involved in integrating RA and IA capabilities?
• What does internal audit add to the bottom-line?
• Risk modelling – dealing with uncertainty, complexity and the lack of historical data within RA and audit environments
• Assessing the impact of new products and services on business processes, revenue assurance and the audit function

Karel Bakkes, Head of Internal Audit, KPN ROYAL DUTCH TELECOM

Fraud Management and Revenue Assurance strategies to boost your companies results

Arno Lippmann, Business Development Manager, HP

Managing risk in the regulatory environment: ensuring compliance and best practice as technology and markets evolve

• Assessing compliance risks and undertaking reviews: systems and procedures adopted to assess potential risks of non-compliance
• Role and function of compliance education and training
• The real benefits of demonstrable and provable compliance
• Trust, transparency and scrutiny: creating, maintaining and managing relationships and communication under the compliance process between regulators and your organisation

Keith Read, Director, BT Group Regulatory Compliance and Lesley Grimes, Head of Risk and Audit, BT Group Regulatory Compliance, BT

Enterprise provisioning: how to achieve SOX 404 compliance in a cost-effective manner

• Integrating all key activities (scoping, documenting, testing, evaluating and reporting) - how to allocate resources
• Prioritising the compliance process and reducing unnecessary complexities
• Designing and implementing an efficient and effective program for sustainable compliance
• Establishing a systematic risk identification and management program
• Exploiting technology to establish a sustainable compliance process
• Outsourcing as a cost-saving strategy: how to co-operate with service organisations and external auditors
• Budgeting for ongoing SOX 404 compliance – what is realistic?

Kenny Fraser, Partner, PRICEWATERHOUSECOOPERS LLP

Panel discussion: Clarifying Sarbanes-Oxley compliance - first experiences

• What ripple effects of SOX compliance are we seeing in the industry and how do they impact the entire SOX compliance process?
• Cost-efficient compliance
• Is outsourcing a realistic and cost-saving strategy?
• How to co-operate with service organisations and external auditors?
• Budgeting for ongoing SOX compliance – what is realistic?
• ‘Up-the-Ladder-Reporting’ – best implementation practices

Chair: Mark Johnson, Vice President Strategy, VISUAL WIRELESS; the pnel will consist of speakers from day two