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The Workshop
PRE-CONFERENCE WORKSHOP 27TH SEPTEMBER 2005
Flexible Enterprise Risk Management - how to respond to emerging ‘hotspots’ in RA, fraud and related areas
Led by:
David King, CEO, VISUAL WIRELESS
Mark Johnson, Vice President Strategy, VISUAL WIRELESS
Marie Knutsson, Products & Services Manager, VISUAL WIRELESS
About your Workshop leaders:
David King has extensive international experience in the Telecom sector, including several years in a leadership position with Ericsson’s global mobile business unit. Mark Johnson is a well known figure in the fraud and RA markets with experience as a fraud manager within Cable & Wireless and as a solution designer within several major vendor organisations. Marie Knutsson is an expert in solution design and delivery, with extensive hands-on experience of revenue assurance projects worldwide.
This workshop will run from 9:00am until 4:30pm with lunch being served from 12.00pm to 1.30pm
Agenda of the Workshop:
Session 1: Emerging issues for next generation networks
Learn how 3G, VoIP and other new technologies are affecting the nature and scope of the enterprise risk management issues we face.
- The effect of the NGN business model
- Future RA, Fraud and Credit scenarios
- Developing a simple model for assessing future risks
Session 2: Practical session – using a simple risk model for assessing future threats
Participate in a practical session in which you will be asked to assess the potential risks for a short list of new telecom services and products, using the Visual Wireless ‘5T’ model for risk assessment.
Session 3: Practical demonstration of risk management (RA & fraud) controls
Hear how automated controls were implemented across an operator’s network resulting in dramatic reductions in revenue leakage, identification of major fraud cases, and the automation of the operators ‘Reporting Ladder’ for Sarbanes-Oxley (SOX) compliance.
- Overview of the delivery project
- Solution overview
- Revenue assurance case studies
- Fraud case studies
- Introduction to the SOX Reporting Ladder
Session 4: Practical session - developing solutions for future threats
Building on Session 2, you will debate possible technical and procedural solutions for the risks identified, focusing on such areas as:
- Service creation
- Service provisioning
- Billing completeness
- Credit control
- Fraud management
- Network security
POST-CONFERENCE WORKSHOP: 30TH SEPTEMBER 2005
Designing, implementing and integrating risk management in thecontext of a medium-sized GSM operator
Led by:
Ron Botes, Head of Risk Management & Internal Audit, CELL C
Ruhan van den Berg, Internal Audit Manager, Technology & IT, CELL C
Dalene Rhode, Associate Director, PWC SOUTH AFRICA
About your Workshop leaders:
Ron Botes is the Head of Risk Management and Internal Audit for the Cell C Group of companies. He has worked in internal auditing for over twenty years, of which many years have been in the GSM industry.
Ruhan van den Berg is an Internal Audit Manager in the Cell C Risk Management & Internal Audit department. His prime responsibilities include the areas of Information Technology, Service Delivery and Revenue Assurance. Prior to joining Cell C, Ruhan was a consultant at KPMG where he specialised in the Media and Telecommunications industries.
Dalene Rohde is an Associate Director in the Governance, Risk and Compliance division of PricewaterhouseCoopers' Advisory practice in South Africa. She has worked for PwC for ten years specialising in risk management and internal audit services. Dalene has worked with a number of southern Africa fixed-line and mobile operators providing all aspects of risk management and internal audit services.
This workshop will run from 9:00am until 3:00pm with lunch being served from 12.30pm to 1.30pm
Agenda of the Workshop:
Session 1: Cell C's strategic approach to risk management
- Risk management philosophy - establishing a firm foundation
- Risk from the CEO and Board perspective - what does my customer want?
- The GSM rollercoaster - coping with a moving target
Session 2: Embedding risk management in Cell C
- Roles and responsibilities - focus on the CEO, CRO, Risk Committee and management roles and responsibilities
- Risk management systems criteria and solutions – high-level review of selecting a risk management software solution
- Risk culture - embedding risk management as a key performance measure for management
Session 3: Value proposition - ensuring risk management pay off
- Lessons learned in implementing risk management in a GSM operator environment - reviewing 'to do' and 'not to do' take away items for consideration when implementing WERM
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