Programme

Jump to start of Day Two

Day one: Tuesday 9th October 2007
08:30		Registration and coffee
09:00	Mark Johnson Chairman TRMG	Opening remarks from the chair
CHANGES IN BUSINESS DYNAMICS AND THE REGULATORY ENVIRONMENT AFFECTING TELECOM RISKS
09:10	Pete Williams Continuity & Risk Assurance Manager VODAFONE UK	Risk Governance - a practical guide in a changing environment Reasons for change and the drivers for implementation Building the framework and training the key people Turning the cogs: fly the machine - problems encountered such as expectations of risk originators use of pilots Risk reporting - ensuring key information is available and that the process is transparent
09:50	Rudolf Wohlfahrt Head of Finance Administration Processes & ICS CC MOBILKOM AUSTRIA Elvira Bertow Internal Audit MOBILKOM AUSTRIA	From Sarbanes Oxley compliance to process and risk management as business drivers Future/changed compliance requirements - how to use the opportunity of a reorientation in the post SOX phase Business drivers and interests - how to integrate risk management and internal control system into daily business Case study - what were The Mobilkom Austria group experiences in implementation, solutions and lessons learnt?
10.30		Morning refreshments
MANAGING THE RISKS AND INTERNAL AUDIT FUNCTIONS
10:50	Hemy Fintsy AVP Marketing & Business development ECtel	Integrated view of risk and fraud The risk exposure dilemma Risk exposure management in traditional FMS New approaches driven by intensified competition combined with new offerings Presenting an holistic view of risk and credit management
11:30	Ines Ferreira Account Manager for Southern Europe WEDO SOFT	Managing Revenue Assurance procedures as part of an internal audit to enhance business performance and to improve bottom-line results Assessing the current and future situation as well as the priorities of Revenue Assurance from a historical perspective Identifying, defining, monitoring and measuring the key business processes Detecting failures to comply with company policies and procedures Maintaining historic data about revenue leakage and audit evidence Leveraging internal control for business performance improvements
12:10	Lukas Sramek Head Strategic Risk Management/Corporate Governance SWISSCOM MOBILE	Realizing a risk- based approach from opportunity management to revenue maximisation to project management and to fraud management Turning risk into opportunity - example of an integrated approach based on risk management practices Setting the risk appetite and improving risk culture in a telecom company How to asses the risks – probability and impact on the company How to make smart decisions - mapping of strategic risks and opportunities Assurance of project success - risk management for the EURO 08 project at Swisscom How a risk management approach has helped to implement a convergent fraud management practice at Swisscom
12:50		Lunch
14:00	Alain Hocquet Risk Manager FRANCE TELECOM	Clarifying the mission of corporate risk management Meeting the expectations of top management - from risk mapping to value for the company Embedding risk management - from creating a new process to making the existing ones work Relations with Sarbanes Oxley certification - clarifying purposes
14:40	Olivier Moumal Vice President Risk Management & Insurance BELGACOM GROUP INTERNATIONAL SERVICES NV	Managing a risk based approach from planning to execution How to turn risk into opportunity - case business continuity Developing effective key risk performance indicators Assessment of risk and forecasting the effects on the enterprise Marketing of risk management efforts in order to generate insurance premiums savings
15:20		Afternoon refreshments
15:40	Brendan Darcy Group Head of Internal Audit EIRCOM	Developing an internal audit approach that reflects the needs of the organisation Maximising revenues with the internal audit function Integrating internal audit with control and risk self-assessment Identifying strengths and weaknesses within an organisation Enhancing the effectiveness of the operation
16:20	Nuno Mendes IT Audit Manager, Corporate Internal Audit PORTUGAL TELECOM	Improving internal audit through efficient risk assessment Risk based auditing - critical for corporate internal audit success Back to basics - lightweight risk assessment More with less - improving the efficiency of the internal audit function and SOX 404 assessment
17:00	Led by Alain Hocquet Risk Manager FRANCE TELECOM	Interactive panel discussion: Effective risk assessment and management Challenges of managing the audit and risk management team Aligning internal audit with an ERM framework Mapping internal business processes and measuring performance effectiveness
17:30		Closing remarks from the Chair
17:40		End of Day One
Jump to start of Day One
Day two: Wednesday 10th October 2007
08:30		Registration and coffee
09:00	Claudio Cerasoli Senior Consultant, Enterprise Risk Management Solutions HEWLETT-PACKARD COMPANY	Opening remarks from the chair
SETTING UP AN ENTERPRISE RISK MANAGEMENT FRAMEWORK
09:10	Lassi Vaisanen Vice President, Chief Risk Officer TELIASONERA	Experiences from a successful implementation of the Enterprise Risk Management concept Share of responsibilities between Chief Risk Officer, top and business management and various head office functions Risk management values; transparency, simplicity and business mindedness Scope and coverage of risk management process Integration between business planning and risk management From hard copies to dialogs Processing of weeks indicators Continuous audit of process and content – operation with business controllers and auditors
09:50	Erik Wisløff CISA, CISM, Senior Risk Management Advisor TELENOR	Making Enterprise Risk Management work in practice Goals for Enterprise Risk Management Drawing up, rolling out and supporting a policy framework Aggregating and using risk assessment results The role of metrics, uncertainty and volatility
10:30		Morning refreshments
10:50	José Ruiz-Canela Lopez Director, Corporate Audit Projects, Risk Management TELEFONICA	Implementing Enterprise Risk Management within Telefonica Group Internal control based on COSO II - alignment with laws and recommendations Telefonica risk management model Corporate project for deploying risk management strategy Providing value to the organisation through risk management Lessons learnt and next steps
FRAUD, IT SECURITY AND DATA INTEGRITY
11:30	Claudio Cerasoli Senior Consultant, Enterprise Risk Management Solutions HEWLETT-PACKARD COMPANY	The changing marketplace: unlocking the power of data for better control and analytics Extending the usefulness of existing fraud management and revenue assurance assets Transforming under-exploited data into enhanced risk management and KPI’s Leveraging current assets for improved management of subscription fraud, dealer fraud, churn, subscriber campaigns, content provider transactions, etc. Addressing internal information requests faster and more accurately Securing a trail for audit purposes Uncovering the data treasures at your disposal
12:10		Lunch
13:30	Claus D. Ulmer Attorney, Group Privacy, Executive Vice President DEUTSCHE TELEKOM	A risk management instrument – comprehensive data protection monitoring by self - assessment tools Data protection management requirements How to create sustainability – tools and internal control systems How to measure the data protection level of a company or corporate group Different cultures – different approach? The systematic approach via a self assessment audit tool The Deutsche Telekom group’s results and experiences
14:10	Pavel Vacha Vice President Internal Audit T- MOBILE CZECH REPUBLIC	Auditing outsourced functions Risks associated with outsourcing, advantages and disadvantages Approach to the audit of an outsourced IT function Key issues related to an outsourcing contract Preparedness to manage a “remote function” Role of cost in the decision making Operational monitoring
14:50		Afternoon refreshments
15:10	Mark Johnson Chairman TRMG	Risks in Virtual Communities and Web Money Understanding the Virtual Community business model Understanding Web Money Tax and banking compliance implications Fraud and security issues Anti-cyber - laundering issues Cyber-terrorism issues
15:50	Led by Mark Johnson Chairman TRMG	Interactive panel discussion: Optimising fraud and data management operations Implementing a fraud prevention strategy Examining the challenges of data life-cycle management and customer data protection What are the sources of data integrity and syntheses problems?
16:30		Closing remarks from the Chair and Champagne prize draw
16:40		End of conference