The Workshop

Pre-conference workshop
Risk Management and Evolving Next Generation Services

Monday 8 October 2007

The aim of this workshop is to update risk, fraud and other professionals involved in the telecom sector with respect to evolving NGN risks, practical techniques for risk modelling, and case studies on current and possible future issues. The workshop will include both presentations by key industry professionals and round-table sessions in which real-life cases will be reviewed and discussed.

Agenda Workshop
09:30	Delegate registration and coffee
10:00	SESSION 1	Risk Management in evolving communications services The scope of risk management The evolution of risks The changing business model Emerging risks in 3G, WIMAX and VoIP services
10:45	SESSION 2	Practical methods for assessing and communicating Risks Scenario-based risk assessments Frequency versus Impact – the risk management dilemma The KPI Dashboard as an internal selling tool Business Case development and presentation
11:30	Morning refreshments
11:45	SESSION 3	Practical session – assessing risks in convergent new services using practical modelling techniques
12:30	Lunch
14:00	SESSION 4	Case study – real life operational examples of current risks and responses
14:45	SESSION 5	Emerging future risks E-money risks Online Communities Cyber-laundering Cyber-terrorism
15:30	Afternoon refreshments
15:45	SESSION 6	Round table discussion The future scope of risk management The shape of future risk management solutions Globalisation of risks and risk management responses Any other issues raised by the audience
16:20	Close of the workshop

About your workshop leaders
Mark Johnson, Chairman, TRMG Mark has been involved in various areas of risk, security, fraud, credit management and revenue assurance since the late 1970s. He has previously been engaged as the Head of Fraud Control at Cable & Wireless plc, and was subsequently responsible for specifying several of the industry’s telecom fraud management solutions. Since 1997 Mark has provided services to both operators and vendors through his own business, which is now part of the Telecom Risk Management Group of companies (‘TRMG’).		Eoin Leahy, Senior Consultant, TRMG Workshop NGN Expert Eoin ia an experienced Executive Manager with CTO, General Manager, Programme Director, Product Manager, Development Manager, Strategy & Consultancy experience. Working with Company Boards and Executive Management (CTO, SVP, Snr. Director) Eoin has been responsible for the successful delivery of significant business, IT and infrastructure programmes. Over the past several years Eoin has worked mostly in the telecoms industry. The primary focus of his work has been in the Business Support Systems domain.