Programme

Programme Day One Wednesday 24 September 2008
08:30		Registration
08:50		Opening remarks from the Chair
Inter-departmental relations in evolving company dynamics
09:00	Olivier Moumal VP Risk Management and Insurance BELGACOM	Discussing the changing relationship between risk and audit departments Highlighting changes in the departmental relationship Understanding the need to adapt new approaches in operational conduct Demonstrating Belgacom’s strategy for inter-departmental relations
09:40	Cílio Pleno 'Risk Management Manager VODAFONE PORTUGAL	From SOX s404 compliance to cost effective initiatives Facing the challenges after initial SOX s404 compliance Vodafone Portugal in numbers SOX s404: results assured but efficiency penalised Efficiency opportunities assessment IT security enablers project
Evolving company functions
10:20	Jean-Michel Mathieu Partner ERNST & YOUNG Brice Lecoustey Senior Manager- Telecoms Advisory Services ERNST & YOUNG	Developing a framework for managing key Telecom risks Risk assessment needs beyond financial and regulatory risks: M&A, IT implementation, business continuity planning and international expansion Addressing the top 10 industry strategic risks from macro, sector and operational threats Conducting an annual risk assessment Setting up an effective monitor and control process
11:00		Morning refreshments and networking
11:30	Erik Wisloff Senior Risk Management Advisor TELENOR	Moving from first to second generation enterprise-wide risk management The motivation for revising group policy and risk management procedure Telenor's approach to gaining business unit support for the new group policy and risk management procedure Integrating Risk Management across all levels of the group Cultural aspects involved in enterprise-wide risk management Deploying policy and procedure: lessons learned
12:10	Pavel Vlasany Senior Head of Credit Risk & Collection T- MOBILE CZECH REPUBLIC	Using Business Intelligence to turn risk into profit CEE market trends: current fraud and credit risks Using modern data-mining in credit risk management to better detect and minimise the risks Increasing revenue and decreasing churn through predictive analysis Increasing lifetime customer value through better decision-making in customer acquisition processes
12:50	Dr Khaled Sherif Director- Corporate Affairs MOBILY	Implementing risk management in telecom operators in emerging markets Detailing the state of risk management in emerging economies Regulatory and governance challenges in emerging markets Experiences in implementing strategies with Mobinil Egypt and Mobily Saudi Arabia
13:30		Lunch
Fraud awareness and prevention
14:45	Harry Moen Interconnect Operations Manager TELENOR	Safeguarding against interconnect fraud Discussing the nature and scale of interconnect fraud Establishing the legal aspects Highlighting the specific areas at risk Developing identification and control processes for effective protection
15:25	Louis Groves Fraud and Risk Senior Specialist BT	Effectively identifying wholesale enterprise fraud Highlighting the emergence of wholesale enterprise fraud Assessing the current scale and potential industry risk How can operators manage these threats? Revealing financial risk mitigation strategies implemented by BT to limit exposure
16:05	Sarit Bose Business Consulting Services Manager CONNECTIVA SYSTEMS	Leveraging RA tool functionalities to enhance EBITDA Looking beyond leakage analysis Using RA tools to increase the organisation bottom line Key considerations for building up an enterprise-wide strategy Overcoming the challenges of distributed data collection
16:45		Afternoon refreshments and networking
Pricing new technologies and services
17:15	Brendan Darcy Group Head of Internal Audit EIRCOM	Understanding the current developments in bundled services Adding new services to bundled packages Explaining the challenges in pricing bundles Presenting an operational model, and analysing the implementation process
17:55	Lazar Nakinov Postpaid Billing System Engineer COSMOFON	Delivering a comprehensive billing system Developing accurate billing systems for customer retention Company risk in competitive tariff pricing Outlining billing practices as a key element in market competition Navigating the risks in delivering a valuable billing system
18:35		Closing remarks from the Chair and close of Day One

Programme Day Two Thursday 25 September 2008

08:30

Registration

08:50

Opening remarks from the Chairs:

09:00

Roundtable morning sessions

Delegates will be able to attend three one-hour roundtable discussion groups from a selection of key topics. Each session will be chaired by an industry expert who will facilitate an exchange of opinions, essential experiences and learning related to a current aspect of Risk Management, Fraud and Internal Audit


1.	José Ruiz-Canela López Director Risk Management TELEFÓNICA Vincent T. West (MBCI) VP - Managing Consultant, Business Continuity Services MARSH RISK CONSULTING How can risk management add value to your company?	2.	Okyar Tahaoglu Mobile Signature and Risk Management TURKCELL Integrating internal audit and risk management systems	3.	Pete Williams Continuity and Risk Assurance Manager VODAFONE Aligning risk identification with evolving business demands

4.	Sarit Bose Business Consulting Services Manager CONNECTIVA SYSTEMS Key considerations for developing a risk management framework	5.	Jean-Michel Mathieu Partner ERNST & YOUNG Brice Lecoustey Senior Manager- Telecoms Advisory Services ERNST & YOUNG How can a sound ERM program also mean increased business performance?	6.	John H. Davies Managing Director MARSH RISK MANAGEMENT PRACTICE Fredrik Motzfeldt EMEA Leader MARSH CM&T PRACTICE Risk finance optimisation and strategic planning: optimising return on capital employed on risk transfer

12:00

Lunch

Stream A: Risk Management
13:15		Opening remarks from the Chair
13:30	Pete Williams Continuity and Risk Assurance Manager VODAFONE	Exploring Vodafone’s risk assessment strategy Outlining Vodafone’s approach to assessing risk probability Providing company examples of incorrect risk assessment Developing a working process of identification Who should decide the action? Vodafone’s risk management structure
13:55	Igor V. Mikhaylov Head of Risk Management Division MTS	Implementing an enterprise risk management (ERM) process Articulating the function of enterprise risk management in the current market Defining a strategy for implementation Presenting the benefits and issues experienced in an applied process
14:35		Afternoon refreshments and networking
15:05	José Ruiz-Canela López Director RiskManagement TELEFÓNICA	Setting up a risk management governance framework Defining the right risk management policy Setting up a risk management committee Implementing the risk management model through an efficient organisation Detailing Telefónica’s experiences in establishing a framework
15:45	Okyar Tahaoglu Mobile Signature and Risk Management TURKCELL	Company wide risk management vs. service centric risk management Comparing Turkcell’s approaches in identifying specific risks Method of risk identification in terms of impact and occurrence Implementing effective company level controls Discussing the ease of deployment and measurement of these approaches
16:25		Closing remarks from the Chair and close of conference

Stream B: Internal Audit
13:15		Opening remarks from the Chair
13:30	Marek Hakala Internal Audit and Risk Management TELEFÓNICA O2 CZECH REPUBLIC	Examining the placement and function of internal audit departments Where should internal audit departments function within the organisation? Identifying common gaps in the auditing process Building best fit internal audit departments and adding real value to business operations
13:55	Murtaza Ali Manager of Internal Audit TELENOR PAKISTAN	Implementing and improving internal controls Articulating the increasing need for comprehensive internal control procedures Optimising the integrity and reliability of data acquired through internal controls Detailing the process of applying internal controls, and demonstrating the outcome
14:35		Afternoon refreshments and networking
15:05	Philippe Dangre Head of Internal Audit BASE	Articulating the requirements and redesigning the answer: What is of value to the audit committees? Defining the shareholders and investors requirements of assurance Understanding the evolution of requirements The rationale of such evolution in question Discussing the limits of assurance Redesigning the requirement of assurance
15:45	Francis Donvil Expert Auditor BELGACOM	The importance of Quality Assurance processes Establishing Belgacom’s corporate structure Optimising department functions through quality assurance Implemented approaches: recognising and avoiding failure
16:25		Closing remarks from the Chair and close of conference